We solve wicked digital business problems. From digital products to UX strategy, governance and culture. We help businesses grow and thrive in our digital world.
We are not an IT services firm, but we enjoy working with them and their clients. We work at the start of solving digital business problems. From designing and managing digital products and business models, helping analog businesses transform, to digital governance and shaping an effective digital workforce. All from a human-centric stance.
Digital at a Strategic Level
You can survive in the digital age or you can thrive. If you want to thrive, you need to play hardball. From product design, strategy and management or finding the right digital business model, you must be strategic, relentless and committed. This is why clients hire us, working at the C-Suite to deliver ROI and grow the business. We also specialize in Digital Governance and strategy along with ethnographic research sets us apart and sets you up for success.
We do not develop or sell software or even hardware. We leave that to those who are far more specialized than us. Once our work is completed, your IT service provider will be much better aligned to help you succeed through an implementation.
Netnographic & Ethnographic Research (Astounding moments of Insight)
It’s our other passion that informs so much of our other work. Mostly because we absolutely love delivering those “a-ha” (no, not the band) moments to our clients. The kind that makes them really, really think. To date, we’ve delivered over 200 netnography research projects to clients large and small, all over the world. Netnography is a research methodology based on ethnography – the study of cultures and societies. Except we do it all online.
We also conduct real-world ethnographic research to aid in UX strategy development and UX research as well as better understanding workplace cultures for organisations small and large.
Our unique approach brings together digital anthropology, design, complexity and systems thinking. We work at the intersection of humans, technology, culture and society.